SMART POWER · B2B

Delivery & claims policy

SMART POWER legal and commercial framework for B2B customers in Belgium.

At delivery

Check parcel count, packaging condition and goods before completing delivery where practicable. Delivery quantity and proof may be recorded.

Shortage

Send the order/invoice reference, product, expected vs received quantity and clear supporting evidence. Do not make unilateral deductions before review.

Damage or wrong goods

Isolate affected goods and retain evidence. Send photos, batch/lot or expiry data where present, and a concise description.

Review and outcome

Smart Power reviews loading, delivery, batch and invoice records and applies the appropriate contractual/legal remedy such as replacement, return, credit note or quantity adjustment.

Last updated: 1 October 2026